Refund / Cancellation Policy

At Eden Bento Café, we aim to provide fresh, high-quality food for every order.

Order Cancellations

Orders can only be cancelled if the request is made before preparation has started. Once food preparation has begun, cancellations may not be possible.

Refunds

Refunds are only provided in cases where:

– An incorrect order was delivered

– There is a quality issue confirmed by our team

– The order could not be fulfilled

– Refund requests must be made on the same day of purchase.

Catering Orders

Catering orders require advance notice. Cancellation policies may vary depending on order size and preparation requirements.

For any issues, please contact us directly so we can assist you promptly.